Employment Opportunities

This is a professional level position assigned to the Court of Common Pleas of Allegheny County, Family Division, Juvenile Section.  The Probation Officer is responsible for carrying out the mandates of the “Juvenile Act” contained in the Judicial Code (Title 42-Chapter 63) and the Rules of Juvenile Court procedure relating to the care, guidance, control, trial, placement and commitment of delinquent children. This individual’s responsibilities include conducting investigations, completing reports and making recommendations to the court, reviewing and examining complaints and charges of delinquency or dependency for the purpose of considering the commencement of proceedings under the Act. This individual must know, understand and implement the Balanced and Restorative Justice philosophy (BARJ) by routinely engaging assigned caseload in BARJ activities.

• Bachelor’s degree with major course work preferably in Criminal Justice, Sociology, Psychology, Social Work or related field with a background of at least 18 credits in the behavioral or social sciences and possess a minimum of two (2) years of relevant work experience or a Master’s degree with major course work preferably in Criminal Justice, Sociology, Psychology, Social Work or related field with a background of at least 18 credits in the behavioral or social sciences and possess one (1) year of relevant work experience. 
• Knowledge of the “Juvenile Act” and the juvenile justice system, knowledge of the social factors and causes of social maladjustment of juveniles and adults, knowledge of current social economic, legal and health problems and recourses, knowledge of individual and group behavior.
• Effective written and verbal communication, ability to problem solve, work independently and demonstrate solid counseling skills.
• Ability to deal with stress associated with position/environment.
• Act 33/34 Clearance, FBI Criminal Record Clearance, and Pennsylvania Driver’s License/Insurance.
• Work non-traditional hours and be on call 24 hours a day. 

• Supervise and assist juveniles placed on probation or in protective supervision or care by order of the Court or other authority of law.
• Make appropriate referrals to private or public agencies of the community where assistance is needed or desired.
• Gather, evaluate, document and maintain data pertinent to individual cases in connection with both investigation and supervision.
• Coordinate with public/private community agencies to clarity and address client’s needs and enhance strengths.
• Prepare court reports, attend and present information at hearings. 

Standard health and fringe benefits plans available for full-time position.  This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits.

After reviewing this job announcement, please click on the link at the bottom of the page to apply online.  Please include a cover letter and resume, which may be uploaded or sent to the address below.  If you have any additional documents (i.e., transcripts, certifications, etc.) that can’t be uploaded, please mail or fax them to the address below.  You may also complete an application in person at the address below on Mondays, Wednesdays or Fridays from 9:00 a.m. – 11:00 a.m. or 1:00 p.m. – 3:00 p.m.

Fifth Judicial District of Pennsylvania
Family Division, Juvenile Section
Juvenile Probation
Family Law Center
Administration, 2^nd Floor-Suite 2001
550 Fifth Avenue
Pittsburgh, PA  15219

This position is assigned to the Community Intensive Supervision Program (CISP) of the Court of Common Pleas of Allegheny County, Family Division, Juvenile Section.  The Community Monitor assumes an important role within the Community Intensive Supervision Program, serving as role model for responsible behavior and personal integrity.  This position is responsible for the direct supervision and control of juvenile males committed to the program as an alternative to institutionalization.  Monitors work directly with Probation Officers/Case Managers and juveniles, implementing the case plans of case managers, reporting progress and recommending progression through program levels.  This individual is expected to work both independently and as part of a team effort within the responsibilities of the position, generally following routine procedures that are regularly reviewed by the Center supervisor.

• Education level of high school degree or equivalent or experience or training which provides the required knowledge, skills and abilities.
• Ability to establish and facilitate strong, clear communication boundaries with male juveniles. 
• Ability to arbitrate issues, resolve issues and persuade youth toward socially acceptable actions. 
• Ability to exercise authority with non-complainant male juveniles, including physical control of disruptive juveniles. 
• Ability to work varying shifts, Monday-Friday 2:30 pm to 10:30 pm, Sat & Sunday 1-9 pm; although training or special activities can deviate from these times.
• Ability to deal with stress associated with position/environment.
• Act 33/34 Clearance, FBI Criminal Record Clearance, and Pennsylvania Driver’s License/Insurance.
• Ability to drive a 10 passenger van.

• Meet with assigned youth daily to discuss behavior, school, family, job, attitudes, authority, social skills and goal-setting.
• Maintain daily contact with juvenile’s school, work site, support services, home and, parents/guardians. 
• Ensure appropriate behavior of juvenile inside/outside center on community service projects, field trips, recreations, etc. 
• Use various techniques to confront, guide and support youth, as well as, oversee random drug test procedures.
• Perform individual/group counseling sessions and oversee random drug tests.

Standard health and fringe benefits plans available for full-time position.  This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits.

After reviewing this job announcement, please click on the link at the bottom of the page to apply online.  Please include a cover letter and resume, which may be uploaded or sent to the address below.  If you have any additional required documents (i.e., transcripts, certifications, etc.) that can’t be uploaded, please mail or fax them to the address below.  You may also complete an application in person at the address below on Mondays, Wednesdays or Fridays from 9:00 a.m. – 11:00 a.m. or 1:00 p.m. – 3:00 p.m.

Fifth Judicial District of Pennsylvania
Family Division, Juvenile Section
Juvenile Probation
Family Law Center
Administration, 2^nd Floor-Suite 2001
550 Fifth Avenue
Pittsburgh, PA  15219

This is a professional clerical position assigned to the Allegheny County Juvenile Probation Department. The support staff’s responsibilities include preparing various documents and correspondence for the Supervisor and other appropriate employees, coordinating the unit’s JCMS/CPCMS data entry requirements, as well as, performing general clerical duties.  This individual’s assignments generally follow routine procedures, which are reviewed regularly, upon completion.  Initiative, independent judgment, flexibility, and ongoing training are required.  

*      Post high school business curriculum and (1) year of progressively complex clerical experience or completion of high school or equivalent and (2) years of secretarial experience in an office or equivalent experience or training

*      Ability to manage electronic files, type at least 45 words a minute, and general knowledge of office equipment.

*       Intermediate Microsoft Office skills

*       Strong organizational, communication and writing skills

*       Act 33/34 Clearance and FBI Criminal Record Clearance

*            Receive, review, sort and direct incoming and interoffice correspondence.

*       Prepare and assist with general and confidential correspondence, reports and other documents as necessary for the supervisor and all other unit employees.

*         Provide support for other departments in absence of their secretary.

*         Ensure office equipment is in operating condition and maintain supplies.

*     Coordinate/enter data in the court’s information management systems while acting as liaison with the Information Management Department to ensure accuracy and timeliness of data entry; provide staff training, as needed, in the area of data entry.

*         Answer, screen and route calls; greet and direct visitors; assist and resolve problems of visitors and/or callers.

*         Perform any duty as required or assigned by supervisor.

Standard health and fringe benefits plans available for full-time position.  This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits.

Applications are submitted online until the posting is closed.  After reviewing this job announcement, please click on the link at the bottom of the page to apply online.  Please include a cover letter and resume, which maybe uploaded or sent to the address below.  If you have any additional required documents (i.e., transcripts, certifications, etc.) that can’t be uploaded, please mail or fax them to:

Fifth Judicial Districtof Pennsylvania
Court Human Resources Office
350 Frick Building
437 Grant Street
Pittsburgh, PA  15219
Fax: 412-350-5897

This is a professional level position assigned to the Fifth Judicial District of Pennsylvania, Criminal Division, Pretrial Services. The Bail Investigator’s primary responsibilities will be completing bail investigations, making recommendations to the Court, working both in the Allegheny County Jail and the Pretrial main office, and all duties related to bail modifications, revocations, supervision and failure to appear warrants.

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*  Bachelor’s degree, preferably in a Criminal Justice or Social Services field.
*  Master’s degree in a related field is beneficial, but not required
*  Knowledge of PA criminal justice system, and knowledge of the policies and practices of the Pretrial Services Department is preferable
*  Ability to carry out multi-dimensional tasks and problem solve, with accuracy critical to the recommendation of bail on the case
*  Ability to work and communicate effectively and appropriately with court and government officials, other agencies, offenders and the public
*  Ability to work and conduct interviews in a professional manner
*  Ability to gather and research information and prepare formal reports for the Court
*  Ability to think, make professional judgment decisions and adapt to changing work situations
*  General computer skills and Word/Excel familiarity
*  Knowledge of pretrial risk tools
*  Ability to travel between various office sites and locations throughout the county and state as required
*  License Requirements: PA driver’s license, Act 33 clearance and criminal background check

* Perform work in the computer systems that are essential for completing bail unit work (CPCMS, MDJS, JNET, ASAP, Pretrial Database, Adult Probation Database, Juvenile Database, Anytrax)
*  Maintain accurate, complete and up-to-date case records in the Pretrial Database
*  Interview and verify pretrial information gathered for bail setting purposes
*  Present information to the Court both in written form and in person
*  Make appropriate recommendations during court sessions
*  Gather and evaluate data pertinent to the individual cases in connection with both investigation and supervision
*  Perform other clerical duties as required

Standard health and fringe benefit plan available. This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits.

Applications are submitted online until the posting is closed, December 30, 2022. After reviewing this job announcement, please click on the link at the bottom of the page to apply online.  Please include a cover letter and resume, which may be uploaded or sent to the address below.  If you have additional documents that can’t be uploaded, please mail or fax them to:

Fifth Judicial District of Pennsylvania
Court Human Resources Office
350 Frick Building
437 Grant Street
Pittsburgh, PA  15219
Fax: 412-350-5897

Private attorney representing indigent parents in dependency and termination of parental rights proceedings before judges and hearing officers in Allegheny County Juvenile Court.

*   Courtroomexperience and prior family law practice are preferred.
*   Excellentverbal and written communication skills are necessary. 

License Requirements

*   Admittance to the Pennsylvania Bar.

*   Responsible for researching and preparing pleadings.

*   Provide representation at hearings.

*   Provide thorough counsel to clients.

*   Maintain own case files.

*   Maintain and provide caselists to Allegheny County Family Division- Juvenile Section.

*   Must provide a minimum of three-days a week incourt.

Applications are submitted online until the posting is closed, January 2, 2023.  After reviewing this job announcement, please click on the link at the bottom of the page to apply online.  Please include a cover letter and resume, which may be uploaded or sent to the address below.  If you have additional documents that can’t be uploaded, please mail or fax them to the address below.  This is a contracted part-time position.

 

Fifth Judicial District of Pennsylvania

Family Division, Adult Section

Human Resources Office

440 Ross Street, 5^thFloor Administration

Pittsburgh, PA  15219

Fax: 412-350-0088

To process interstate and intrastate child support cases for the following requests – enforcement, registration, telephone calls to and from child support enforcement agencies from other states, and other miscellaneous requests (i.e., status update, etc.) and perform related clerical work associated with these various requests.

*  Minimum of high school diploma or its equivalent; additional course work in business, computer science and/or accounting beyond high school preferred.
*  Minimum of three years’ experience with general clerical procedures and functions and similar court experience preferred.
*  Computer and data entry skills; knowledge of PACSES computer system preferred.
*  Strong professional communication skills (written and verbal) and effective organizational skills.
*  Knowledge of UIFSA/IFSA policy and procedures preferred.
*  Strong analytical skills to analyze and determine appropriate action.
*  Strong math and/or accounting skills preferred.
*  Must be able to sit, reach, bend, stoop and stand, perform repetitive motions with wrists, hand and fingers, daily handwriting over long periods and performing computer input duties, open/close files.

*  Review mail alerts on PACSES (Pennsylvania State Child Support Enforcement Agency) computer system, cases on various reports or referred cases; determine what cases need enforcement action and what cases can be suspended; review financial screens to determine the appropriate enforcement action such as generate non-compliance letters to be sent to the defendant and/or employer or suspending a case; generate, prepare schedule, and mail contempt petitions against payors and employers, as needed.
*  Prepare petitions for civil contempt for non-payment of medical bills; gather and organize unpaid medical bills and receipts submitted by plaintiff for payment and schedule case for court on this issue.
*  Contact employers to inquire about non-payment of wage attachments or to provide or solicit information needed regarding non-payment of wage attachment or incorrect payments and note computer system with related information.
*  Upon review of interstate initiating cases, contact the responding state to request appropriate enforcement action; send transmittal via mail, e-mail, call or use CSENet (Nationwide Child Support Computer System) to request enforcement action.
*  Receive and respond to calls, e-mails and other correspondence from employers, other courts, and co-workers regarding enforcement matters.
*  Review client, employer, and other court mail; prepare response and determine necessary enforcement action such as dissolvement of wage attachment; adding employer to system, updating defendant’s address; verifying related information and placing a note on the computer system.
*  Generate court notices and documents, make copies, and disburse, file or mail documents as appropriate.
*   Review incoming mail requests for registration of orders for enforcement, modification submitted to Allegheny County from courts through PA and the U.S.; apply UIFSA/IFSA procedure/policy to each request to ensure that it meets the appropriate criteria and combine documents to form an Allegheny County Order of Court; mail notice of registration to appropriate parties; close appropriate diary entries on computer system and generate the registration order; copy and mail and documents to appropriate parties and offices. 
*  Prepare/compile outgoing registration packets for enforcement, modification and wage withholding to be sent to the responding court/state; gather and analyze necessary documents including monetary support order(s), statement of arrears and enforcement transmittal to check that arrearage amounts, date of support order and last payment dates are identical on all documents; close diaries on computer system.  
*  Process incoming and outgoing transactions through CSENet for cases, including but not limited to enforcement, registrations, and miscellaneous transactions.
* Review incoming CSENet mail alerts; view suspense screens and update data received on the PACSES system; log the CSENet request on Request Log Type when applicable; review information provided by other state to determine appropriate action on case, such as scheduling case for court,contacting plaintiff or defendant for information, or sending further information to the other state.

*  Receive and review incoming correspondence via mail and Electronic Document Exchange from courts and government agencies, defendants, plaintiffs, attorneys, or mail referred from other departments, including referrals from client information specialists; locate pertinent information on computer system and answer correspondence.
*  Answer, analyze, review cases, and respond to inquiries from other child support enforcement agencies within the state of PA, other states in the U.S. and reciprocating foreign countries; review case records and/or computer system to provide the necessary information requested; take appropriate action on case based on request received from the other child support agency.
*  Update computer system with defendant, plaintiff, and other child support enforcement agency address.
*  Review of QUICK (Query Interstate Cases for Kids), as applicable, to assist with case processing.
*   Evaluate all cases reviewed for appropriate processing, including but not limited to, case closure criteria, emancipation, Rule 1910.19(f).
*  Research the Department of Court Records (DOCR) to assign docket numbers; follow Unified Family Court procedures to assign a Judge.
*    Assist with imaging of court records. 
*   Perform back-up duties including covering the reception area, IGD Client Information Clerk or other positions as needed.  
*  Perform other general clerical duties such as typing, faxing, copying and other duties as required or assigned.
*  Ability to work on Microsoft TEAMS and/or ZOOM for meetings and trainings.
*  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Standard health and fringe benefits plans available.  This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits.

Applications are submitted online until the posting is closed, December 30, 2022.  After reviewing this job announcement, please click on the link at the bottom of the page to apply online.  Please include a cover letter and resume, which may be uploaded or sent to the address below.  If you have additional documents that can’t be uploaded, please mail, or fax them.  The Family Division values a diverse and culturally competent workplace.

5th Judicial District of Pennsylvania
Family Division, Adult Section, Human Resources Office
440 Ross Street, 5th Fl. Administration
Pittsburgh, PA  15219
Fax:  412-350-0088

Responsible for docketing new complaints/petitions and court orders for Family Division, Adult Section on various computer systems.  Must exercise initiative, independent judgment and strict confidentiality in performing job duties. 

*   High school diploma(minimum).

*  Basic clerical skills and/or experience with office practices and procedures (minimum one-year related clerical and data entry experience preferred).

*   Typing or data entry skills.

*   Good communication and organizational skills.

*   Ability to work independently with attention to detail and high degree of accuracy.

*   Ability to read and distinguish numbers with accuracy.

*  Must be able to sit, reach, bend, stoop and stand, perform repetitive motions with wrists, hand and fingers, perform daily computer input involving data entry over long periods.

*   Enter docket information on the PACSES computer system for pleadings and orders filed and entered on support cases; accurately update computer screens with docket codes and text.

*  Enter new complaints/petitions on Department of Court Records (DCR)system

*  Review pleadings and orders for correct case numbers and litigant names, if error is found refer to supervisor or lead clerk.

*  Sort pleadings/orders after completion of data entry in year order, then in numerical order and place in the proper bins for the file clerks.

*   Answer and respond to telephone inquiries regarding filing procedures and related costs, case numbers, suffix numbers, certified copies and general filing procedures

*  Perform receptionist and front counter duties on rotating basis as required

*  Perform other general clerical duties as required or assigned.

*  Perform back up duties within the unit or department as needed.

*  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Standard health and fringe benefits plans available. This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits.

Applications are submitted online until the posting is closed, December 30, 2022.  After reviewing this job announcement, please click on the link at the bottom of the page to apply online.  Please include a cover letter, and resume, which maybe uploaded or sent to the address below. If you have additional documents that can’t be uploaded, please mail or fax them.  The Family Division values a diverse and culturally competent workplace.

5^th Judicial District Court of Pennsylvania
Family Division, Adult Section, Human Resources Office
440 Ross Street, 5th floor Administration
Pittsburgh, PA  15219
Fax: 412-350-0088

This position will provide comprehensive assistance to Self-Represented Litigants (SRL) in the Family Division, which includes custody, support, Protection from Abuse, and other family matters.  Position requires a high degree of initiative, independent judgment, and confidentiality in performing job duties. The SRL Coordinator must have extensive knowledge of family law and division-wide policies and procedures, be able to listen and communicate effectively with a wide variety of individuals and Judges, handle emergency and time-sensitive situations, liaison with The University of Pittsburgh law school and Duquesne law school family law clinics, and problem-solve complex case matters.      

*  Minimumof a bachelor’s degree from an accredited institution (degree in psychology, social work, child development of related field of study preferred); advanced degree preferred.

* One year of relevant professional experience in the social services, child development, therapeutic or counseling field; or related experience working with children and families.  Prior experience as a paralegal or in legal studies or services preferred.  Experience in family law matters required. 

* Excellent communication skills to establish and maintain effective working relationships with other supervisors/departments, Judges, and other Court staff members. Excellent writing skills, ability to exercise independent judgment and act with discretion, and ability to prioritize and multi-task. Ability to function effectively in a confidential court environment.

* Excellent communication, listening and de-escalation skills while working with the general public/litigants to ensure quality, efficiency, and integrity of the motions process for self-represented litigants.

* Computer skills and experience in Windows environment including proficiency with Microsoft Word and Excel; skill in using virtual environments such as TEAMS and/or ZOOM. 

* Professional experience in dispute resolution and ability to resolve difficult/high conflict situations.

* Must possess the ability to effectively problem solve situations with staff and litigants to generate an appropriate solution; must display professional conduct at all times.

* Previous supervisory experience preferred and/or demonstrated leadership skills and abilities.

* Develop and revise forms for use by self-represented litigants, in accordance with Family Division policies and procedures and domestic relations law, including but not limited to issues of support, divorce, paternity, service,standing/jurisdiction, special relief, custody, Protection from Abuse, etc.

* Oversee the self-represented process for the Family Division by assuring that pleadings are in the proper form (legible, inclusive of a proposed order, clearly state alegal problem), ensure appropriate notice and service is provided. Coordinate judge assignment in accordance with Unified Family Court protocols; research case docket, determine if underlying complaint is filed, check other juvenile section for case involvement.

* Supervise two (2) clerical staff members assigned to the Motions Department; recruit, hire, and train staff; monitor and evaluate work performance and attendance; responsible for performance improvement plans and disciplinary actions, if necessary; consult with HR Administrator on employee matters and be responsible for any and all duties related to effective employee supervision,

* Establish consistent procedures for self-represented litigants to drop off/sign up motions in advance in accordance with the judicial calendar and standard operating procedures, ensure that service is made on the other party, explain court processes and procedures, and provide other court information.  Review motions to ensure they are complete, procedurally sufficient, and in the proper form.  Communicate clearly with client and gather relevant information to provide sound options and case path.  Display exceptional skill in interviewing clients, showing empathy, and providing assistance while maintaining firm boundaries with client so not to act as their legal advocate.    Track returned mail and advise the Judge timely if service is not achieved; continue and reschedule the matter with appropriate service.

* Research access to justice initiatives and other jurisdictions and programs to recommend improvements to motions practice and self-represented litigant services in the Family Division. 

* Recruit ,train, and schedule volunteer attorneys to be available to staff the Family Lawlegal clinic when necessary.  Beavailable to provide direction, forms, and assistance to volunteer attorneys and answer questions as needed.  Partner with the Allegheny County Bar Association to advertise and coordinate volunteer services.

* Coordinate with faculty advisors for legal clinics through Pitt and Duquesne law schools to ensure that students have the proper training to interview clients, prepare egal pleadings, and follow court policies and procedures; assist in the courtroom when appropriate.

* Review content of motion and provide information to the Judge as required.

* Manage all emergency motions requests; determine if the situation is time-sensitive and constitutes a child safety issue; advise client of appropriate procedures; contact the Office of Children, Youth and Families as appropriate and perform other investigation relative to the litigant’s claim to vet that the situation is an emergency; facilitate client access to the motions Judge; research thecase thoroughly and provide information to the Judge as required. 

*  Work closely with and provide back-up functions to the ADR Manager and the Custody Department supervisor; work cooperatively with these individuals and other departments to provide a seamless experience for self-represented litigants in the Family Division.

* Answer staff questions, resolve high-conflict situations and complicated case matters,and respond to judicial staff inquires timely and accurately.

*  Recommend and develop procedures to handle individuals who frequent the division and require extensive assistance.

* Handle all staff referrals to the motions department to ensure that clients are appropriately and timely provided with assistance; facilitate interpretation services or referral out of the division to another service or resource as appropriate.

Standard health and fringe benefits plans available.  This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits.

Applications are submitted online until the posting is closed, December 8, 2022.  After reviewing this job announcement, please click on the link at the bottom of the page to apply online.  Please include a cover letter, and resume, which may be uploaded or sent to the address below.  If you have additional documents that can’t be uploaded, please mail or fax them.  The Family Division values a diverse and culturally competent workplace.

5th Judicial District of Pennsylvania
Family Division, Human Resources Office
440 Ross Street, 5th Floor Administration
Pittsburgh, PA  15219
Fax: 412-350-0088

The Allegheny County Jail Oversight Board (JOB) is a statutory body consisting of Allegheny County officials and citizens that oversee the operation and maintenance of Allegheny County Jail (ACJ). This includes oversight of the alternative housing facilities of the Allegheny County Bureau of Corrections and the healthand safe keeping of incarcerated individuals. The Liaison shall assist the JOBin fulfilling its statutory duties pursuant to 61 Pa.C.S. section 1721-28.

 

This position is housed within the Allegheny County Sheriff’s Office, as the Sheriff is a JOB member, but the Liaison shall be managed by the entire Board. The duties and responsibilities under this role in no way supersede or replace the JOB’s statutory duties.

Applications can be submitted online until the position is filled and/or the posting is closed. To apply online, please click on the link at the bottom of the page. A resume is required with the application. Further instructions on submission of documents are available in the online application. A resume may not be submitted for an application.

Serve as receptionist and unit clerk for motions presented by self-represented litigants in the Family Court.  Assist clients, law students, and volunteer attorneys with procedures, photocopying, and serving pleadings; maintain forms file; prepare, type and distribute the Pro Se Motions court list to Judges.  In addition, responsible for a variety of general clerk duties, including clerical assistance in the Custody Department. Must be able to work in a fast-paced environment with a high volume of work performed without sacrificing accuracy, communicate professionally and effectively with members of the public, exercise initiative, independent judgment and strict confidentiality in performing job duties.

* High school diploma or equivalent (minimum); additional business school or education beyond highs chool preferred.

* Knowledge and experience with general clerical procedures and functions; minimum of three years related work experience preferred.

* Excellent communication skills and ability to greet, assist, and interact with the public in a professional, patient, and courteous manner.  Ability to understand the problem or issue that the client is experiencing which necessitated filing of a motion and de-escalate high conflict situations.

* Strong math aptitude and analytical skills necessary to assess and explain financial eligibility and related computer data provided to associates or clients of the court.

* Ability to navigate a variety of computer programs and case management systems, excellent typing and data entry skills; and experience with Windows environment, Microsoft, TEAMS, Zoom, and Excel.

* Ability to read and interpret established policies and procedures manuals and case dockets.

* Excellent interpersonal and organizational skills; the ability to multi-task, while being flexible with daily functions and cooperative with other staff.

*  High degree of accuracy with attention to details.

* Ability to work independently and interact efficiently with other court personnel, judges, and judicial staff.

* Physical Requirements: Ability to lift and move boxes, paper or copied material (50#maximum).  

*  Assist self-represented litigants in completing and preparing the procedural requirements of filing and presenting a motion to the Judge.
*  Follow established procedures for motions prepared by the litigant, secure judicial assignment in accordance with Unified Court protocols and schedule the motion before the Judge.
*  Provide excellent and comprehensive customer service to self-represented litigants during the motions process, in person, over the phone, or by email.  Timely respond to litigant inquiries with professionalism, empathy, and clear and accurate communication.
*  Review all of the litigants’ case dockets related to the case they are presenting to the Court and ask questions to understand the issue bringing the client to the Court.
*  Have a clear understanding of the court process and procedures in a wide variety of Family Division matters, including but not limited to, support, divorce, Protection from Abuse, custody, paternity, etc. and demonstrate the ability to explain the same to clients.
*   Schedule all self-represented motions for the Judge.
*  Access Department of Court Records and PACSES computer systems to generate case printouts; explain printouts to volunteer attorneys, law students, and self-represented litigants.
*  Assist the SRL Coordinator in updating and maintaining list of volunteer attorneys for Legal Clinic and schedule and follow up with attorneys to remind them of their volunteer dates; maintain up to date contact information for volunteers.
*  Prepare Non-service and return mail pleadings to be filed with Department of Court Records and provide notice to judicial staff.
*  Open and sort all correspondence received by the Motions Department and follow up and respond to correspondence as necessary.
*  Enter and update client demographics data in PACSES and custody department computer systems as necessary.
*  Communicate with judges’ support staff with any updated information on motions submitted by self-represented litigants s and changes to schedules; respond to staff inquiries from Family Division employees regarding motions in a timely and courteous manner.
*  Review all pleadings; make corrections as necessary.
*  Prepare, type and distribute Pro Se Motions court list, along with completed motions, to judicial staff.
*  File all signed court orders timely with the Department of Court Records.
*  Scan and distribute motions via email to the designated recipients, including solicitor, or by regular mail.
*  Maintain the highest level of customer service while demonstrating a friendly and cooperative attitude.
*  Assist the SRL Coordinator with emergency motion requests.

Standard health and fringe benefits plans available.  This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits.

Applications are submitted online until the posting is closed, December 30, 2022.  After reviewing this job announcement, please click on the link at the bottom of the page to apply online.  Please include a cover letter and resume, which may be uploaded or sent to the address below.  If you have additional documents that can’t be uploaded, please mail or fax them.  The Family Division values a diverse and culturally competent workplace.

Fifth Judicial District Court of Pennsylvania
Family Division, Adult Section, Human Resources Office
440 Ross Street, 5th Floor Administration
Pittsburgh, PA  15210
Fax: 412-350-0088

Serve as Intake/IGD receptionist and imaging clerk to perform preliminary screening of clients and provide accurate directional and procedural information to clients, court officials and other court personnel, attorneys and all associates and visitors of the court. Answer questions and provide guidance to complete various intake forms local/intergovernmental. In addition, will be responsible for the IGD imaging within the Intake and Screening departments, along with other general clerical duties. Must exercise initiative, independent judgment and strict confidentiality in performing job duties.

*  High school diploma (minimum); additional business and/or computer training beyond high school preferred.
*  Computer and data entry skills; Knowledge of PACSES computer system preferred. 
*  Detailed orientated.
*  Minimum of 2 years of clerical experience, procedural and functionality. 
*  Knowledge of UIFSA/IFSA (Uniform Interstate Family Support Act/Intrastate Family Support Act) policy and procedures preferred but not essential.
*  Strong writing and composition skills.
*  Excellent communication skills (experience working with public and/or customer service environment) with the ability to interact and communicate effectively and professionally with clients and attorneys.
*  Strong interpersonal skills and ability to be courteous and tactful with the clients in a highly stressful environment on a daily basis.
Must be able to sit, reach, bend, stoop and stand, perform repetitive motions with wrists, hand and fingers, daily handwriting over long periods and performing computer input duties, open/close files.

*  Serve as the primary receptionist for the Intake and Intergovernmental Department.  Assisting and directing clients, attorneys, and other visitors as they check into the department.  
*  Interview clients to determine if they have the necessary information to file for Support.
*  Provide and answer questions related to forms and the Intake process.
*  Check in clients and attorneys for scheduled court conferences, screenings, and events.
*  When reviewing case for screening, check PACSES to determine if case is Intergovernmental.
*  Answer IGD and Intake department telephone and direct calls to proper individuals
*  Responsible for the imaging of IGD court records and producing digital copies of files and documents for operational needs.
*  Coordinate scheduling appointments for clients who need to file to another state or county; receive messages by phone or email, schedule appointments on Outlook Calendar, mail documents to client in advance of appointment.
Prepare the outgoing Intake documents, making copies, prepping the packets, and mailing them directly to the clients.

Standard health and fringe benefits plans available.  This includes health; dental; life, accident, and disability insurance plans; sick leave and vacation benefits.

Applications are submitted online until the posting is closed, December 30, 2022.  After reviewing this job announcement, please click on the link at the bottom of the page to apply online.  Please include a cover letter, resume, and copies of college transcripts (official transcripts required prior to hiring), which may be uploaded or sent to the address below.  If you have additional documents that can’t be uploaded, please mail or fax them.  The Family Division values a diverse and culturally competent workplace.

5^th Judicial District Court of Pennsylvania
Family Division, Adult Section, Human Resources Office
440 Ross Street, 5th Floor Administration
Pittsburgh, PA  15219
Fax: 413-350-0088